Frequently Asked Questions

We typically maintain an average occupancy rate of around 95%, which is right in line with a healthy, well-performing rental portfolio in today’s market. In practical terms, that means most of our homes stay rented, and any vacancies are usually just during normal turnover and make-ready time between residents.

We get your property in front of as many great renters as possible by advertising on all the major rental sites and syndicating your listing through our leasing platform for maximum online exposure. We also don’t just rely on the internet—our local team is on-site to check the property, put up signage, and make sure it looks great so qualified renters can tour quickly and cut down on vacancy time.

How long does it take you to fill a vacancy?

Leasing timelines can vary depending on the time of year, location, and price point, but our average vacancy fill time is typically between 2 to 4 weeks. During peak rental seasons (spring and summer), homes often rent even faster—sometimes within days of going on the market.

We maintain strong demand through professional listing photography, syndication to major rental sites, and proactive showing schedules. Our goal is always to minimize vacancy while ensuring we place a well-qualified tenant who’s the right fit for the property.

We take tenant screening seriously because the right residents protect your property and your cash flow. Our screening process includes a full background check, credit review, income and employment verification, and rental history checks with prior landlords. We’re looking for residents who can comfortably afford the rent, have a solid track record of paying on time, and will be good neighbors and good stewards of your property.

You can access your financial reports anytime through your online owner portal. Once you log in, you’ll be able to view and download your monthly statements, income and expense reports, and year-end tax documents whenever you need them.

Most owners choose to get paid by direct deposit, so funds go straight into your bank account without you having to wait on a check. After we collect rent and pay any approved expenses and management fees, we send the remaining funds to you on a regular schedule, and you can see every disbursement itemized in your monthly owner statement.

Our monthly management fee is a straightforward 10% of the rent collected, with no hidden fees. The only other fees we charge are a leasing fee of 50% of the first month’s rent for new tenants and 25% of the first month’s rent for lease renewals, which is a common structure among full-service management companies. We design our fees this way so our interests stay aligned with yours—we’re rewarded for placing quality residents and, just as importantly, for keeping good tenants in place longer to cut down on turnover and vacancy.